Contact centre automation may blow your mind but not in a good way
Valur Svansson is a contact centre guru. No ifs, no buts. He knows his stuff. Listen in as I interview Valur Svansson on the changing nature of the contact centre including:
πRobotic Process Automation and AI
πProtecting remote workers from irate customers
πHow firms should invest in, and protect their staff
πAutomation and the human touch
πThe cost of calls v. the cost of self service
πTechnology to watch that will drive contact centre value
πEmotional Intelligence
0:00ββ Introduction
2:00ββ What excites you about the contact centre industry?
4:45 What technology will transform the contact centre industry?
11:12 How are firms balancing cutting cost with remaining competitive?
15:14 Can we go back to people only contact centres?
18:08 Wrap up
Digital transformation and intelligent automation are the two hottest topics in the business world today.
Learn everything there is to know about digital transformation, intelligent automation, robotic process automation and data analytics by listening to real world experts.
Thought leaders from high and emerging technology companies and academia talk about their real-world digital transformation experience to help you digitally transform your business.
No gimmicks. No BS. Just great advice which can be put into practice the moment you have stopped watching this video.
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π€ Who am Iβ
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Hi, my name is Kieran.
For the past 27+ years I have helped businesses like yours, and leaders like you, drive business and technology transformation programs using a range of digital technologies that markedly improve companies’ profitability and operational efficiency as well as their customer and employee experience.
I do what I teach, and practice what I preach.
I am passionate about technology and how it can help businesses.
I even wrote a book ‘The A-Z of Organizational Digital Transformation’ which is available to buy on Amazon.
My work has generated tens of millions of dollars for businesses like yours and leaders just like you.
My mission is to help 100,000 businesses make an impact on society through technology.
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π€ What I love to do for companies like yours and leaders like you:
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π» Use digital technologies, AI and data analytics to dramatically transform business performance.
π€ Implement risk free intelligent automation and robotic process automation (RPA).
π Advise on technology strategy and digital transformation.
π Fix broken projects, teams or businesses.
π Executive coaching and mentorship.
π£ Podcasting, public speaking, evangelism and chairing conferences.
π Social media content marketing, LinkedIn social selling and strategic brand building.
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π€ Want to find out moreβ
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Contact me today for a FREE introductory chat.
βοΈ Email me: ki****@gi*******.uk
π Visit: http://www.gilmurray.co.uk
π½ Subscribe to my YouTube channel – https://www.youtube.com/c/KieranGilmu…
π Buy ‘The A-Z of Organizational Digital Transformation’ on Amazon US – https://amzn.to/3wkESd9 or UK – https://lnkd.in/eS56t2wz
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πππ Metaverse eBook – https://lnkd.in/dnWzMZgb
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πππ 30 minutes coaching chemistry session to determine if we ‘fit’ – DM me
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