Contact centre automation may blow your mind but not in a good way

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Contact centre automation may blow your mind but not in a good way

Valur Svansson is a contact centre guru. No ifs, no buts. He knows his stuff. Listen in as I interview Valur Svansson on the changing nature of the contact centre including:

πŸ“ŒRobotic Process Automation and AI
πŸ“ŒProtecting remote workers from irate customers
πŸ“ŒHow firms should invest in, and protect their staff
πŸ“ŒAutomation and the human touch
πŸ“ŒThe cost of calls v. the cost of self service
πŸ“ŒTechnology to watch that will drive contact centre value
πŸ“ŒEmotional Intelligence

0:00​​ Introduction
2:00​​ What excites you about the contact centre industry?
4:45 What technology will transform the contact centre industry?
11:12 How are firms balancing cutting cost with remaining competitive?
15:14 Can we go back to people only contact centres?
18:08 Wrap up

Digital transformation and intelligent automation are the two hottest topics in the business world today.

Learn everything there is to know about digital transformation, intelligent automation, robotic process automation and data analytics by listening to real world experts.

Thought leaders from high and emerging technology companies and academia talk about their real-world digital transformation experience to help you digitally transform your business.

No gimmicks. No BS. Just great advice which can be put into practice the moment you have stopped watching this video.

πŸ€” Who am I❓

Hi, my name is Kieran.

For the past 27+ years I have helped businesses like yours, and leaders like you, drive business and technology transformation programs using a range of digital technologies that markedly improve companies’ profitability and operational efficiency as well as their customer and employee experience.

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My mission is to help 100,000 businesses make an impact on society through technology.

πŸ€” What I love to do for companies like yours and leaders like you:

πŸ’» Use digital technologies, AI and data analytics to dramatically transform business performance.

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πŸ€” Want to find out more❓

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