Centre of intelligent automation or process orchestration?
Francis Carden, VP Intelligent Automation and Robotics at Pegasystems knows the business automation industry like the back of his hand. He has been there, built that and then done it...
Low Code No Code; is there any code out there?
Francis Carden, VP Intelligent Automation and Robotics at Pegasystems knows the business automation industry like the back of his hand. He has been there, built that and then done it...
What digital natives do that incumbents don’t with processes.
Process orchestration, task mining and process mining are hot topics. This is a $bn dollar industry that is gaining growing attention as businesses learn to drive value from their...
To RBPO or not to BPOs that is the question
Mahesh Vinayagam believed in RPA so much he quit his executive job. In this interview Mahesh, CEO qBotica, talks in great detail about where he sees the RPA, RBPO and...
Workforce Optimisation (WFM) and Hybrid Contact Centres
Emma Skygebjerg is a European Contact Centre Expert. Emma is a Director of Workforce Management (WFM) at Puzzel.com. If you are thinking of Workforce Management, Contact Centres and...
The future of work may not be what we want but we can fix it now
Coreyne Woodman-Holoubek is a HR Future of Work expert, LinkedIn Live broadcaster and owner of Progressive HR talks about how the future of work may not be what we want...